Lead and develop frontline agents through coaching and feedback.
Monitor performance against metrics, ensuring quality and accuracy.
Foster a culture of accountability and support within the team.
Owner is an AI-native system helping local business owners succeed, especially restaurants, by replacing multiple tools with one. With a team in the low hundreds, they consist of top talent from successful SMB software companies and are rapidly scaling to match customer growth.
Become a product expert on RentEngine, learning the full scope of features, workflows, and best practices.
Answer technical questions from customers via live chat and video calls.
Help build the knowledge base and shape the product direction based on experience and customer feedback.
RentEngine makes renting apartments faster, easier, and cheaper for leasing teams. They launched in 2025 and are growing rapidly with a lean team of 15, shipping new features daily in a high-growth, high-ownership startup environment.
Respond to and resolve customer technical issues via chat, email, and calls.
Diagnose product problems and guide customers through step-by-step solutions.
Manage warranty assessments and process replacement orders in Shopify.
HIKINEX is a premium humidifier brand originally designed in Korea, known for its stainless steel water tanks and filter-free system. The company operates across the US, Canada, and Australia, with strong seasonal performance and continuous growth.
Consolidate ownership of the entire PIMS switch cycle for customers, acting as the single point of contact for technical switches.
Manage technical coordination within internal systems and lead the submission and monitoring of Zendesk and JIRA tickets.
Proactively communicate upcoming PIMS-specific changes and technical requirements to customers throughout the transition.
PetDesk provides client engagement tools and a pet parent app to simplify veterinary clinic operations and strengthen client relationships. The company emphasizes a structured, fair hiring process and utilizes modern tools like AI to support recruitment.