Serve as the primary point of contact for institutional and VIP customers on Binance's products
Provide dedicated and prompt support via multiple communication channels
Act as the liaison between VIP customers and internal teams to address account, system, and product issues
Binance is the world's largest digital asset exchange, providing access to digital asset solutions for VIP clients and institutions. It is a large company with a focus on top-tier services for influential players in the crypto industry.
The PSM acts as the primary customer advocate and leader for high-touch engagement with strategic customers, ensuring alignment with their success goals.
The PSM coordinates post-sales activities across sales, technical support, and engineering teams to deliver enhanced support and resolve issues.
The PSM provides proactive account management including quarterly reviews, case monitoring, and on-site visits to ensure customer satisfaction.
We provide end-to-end, cloud-driven networking solutions trusted by over 50,000 customers globally. We are committed to fostering an inclusive workplace and have double-digit growth year over year.
Serve as a trusted advisor to strategic customers in Latin America, driving adoption of satellite imagery and geospatial solutions.
Build relationships with federal, state, and municipal agencies to translate regional challenges into impactful outcomes.
Identify expansion and renewal opportunities, collaborating with Sales to secure long-term customer value.
Planet designs, builds, and operates the largest constellation of imaging satellites in history, providing a revolutionary cloud-based platform for commercial, environmental, and humanitarian sectors. They are a global company with a people-centric culture, employing experts across hardware, software, and data, with offices in multiple countries.
Own the post-sale technical relationship for LATAM across Portuguese, Spanish and English.
Drive onboarding, adoption, and account health for enterprise customers.
Identify retention and expansion opportunities to grow the region.
We turn memory into visibility for some of the most recognisable brands in the world. Backed by tier 1 investors, we are a small, technical team at the edge of a category whose playbook is still being written.
Own the end-to-end onboarding process for new customers from kickoff to adoption.
Map contractor processes and rebuild them as workflows inside the platform.
Use AI to automate onboarding and support scaling without headcount growth.
They are building an AI operating system for commercial general contractors. The small, seed-stage team has a strong construction background and high ownership culture.
Deliver tailored technical onboarding experiences to help customers adopt Planet's products.
Lead onboarding kickoff calls and deliver live training sessions for customers across Latin America.
Partner with Customer Success Managers to provide ongoing technical enablement for strategic customers.
Planet designs, builds, and operates the largest constellation of imaging satellites in history. The company has a global team with employees working remotely worldwide and from offices in several countries, fostering a people-centric culture.
Build and nurture long-term relationships with ultra-high-net-worth clients, ensuring every need is met with professionalism and discretion.
Advocate for clients throughout their journey, coordinating with the sales team and anticipating needs without handling sales directly.
Manage client interactions and data accuracy in HubSpot and Podium, ensuring timely follow-ups and complete client histories.
Veta Virtual is a virtual assistance company serving clients in the luxury jewelry industry. They offer a supportive, mission-driven culture and focus on relationship-first, discretion-driven roles.
Lead onboarding and training for new agents to ensure readiness for live support.
Oversee shift performance, queue management, and escalation handling to meet SLAs.
Drive quality assurance through coaching, feedback, and performance improvements.
Sauce is a premier restaurant technology platform that helps businesses grow with commission-free delivery and pickup. The company is headquartered in NYC and Tel-Aviv and focuses on empowering local restaurants.
Handle billing and subscription inquiries via email and phone, escalating complex issues when necessary.
Manage billing tickets and calls, taking ownership of follow-ups and resolving sensitive customer situations.
Analyze billing ticket trends and propose improvements to enhance the customer experience.
Cloudbeds provides a unified platform for hospitality, powering properties across 150 countries and processing billions in bookings annually. They are a remote-first team of 650+ employees across 40+ countries, fostering a diverse and innovative culture.